Sure, here are some FAQs with answers for sourcing a sugar packaging machine from SourcifyChina factory:
Q: What types of sugar packaging machines do you offer?
A: SourcifyChina offers a range of sugar packaging machines, including sachet packing machines, stick pack machines, and fully automatic granule packing machines. These machines are suitable for different packaging sizes and formats.
Q: Can I customize the machine to meet my specific needs?
A: Yes, SourcifyChina offers customization services to tailor the machines according to your specific operational requirements, including adjustments in packaging size, speed, and additional features like automation and sensors.
Q: What is the lead time for delivery?
A: The typical lead time for delivery is between 30 to 45 days from the date of order confirmation. However, this may vary based on the level of customization required and current order volumes.
Q: Do you provide installation and training services?
A: Yes, SourcifyChina provides comprehensive installation and training services. Our team of experts will assist in setting up the machine and provide training to ensure your staff can operate it efficiently.
Q: What kind of after-sales support do you offer?
A: SourcifyChina offers robust after-sales support, including maintenance services, spare parts supply, and technical assistance. We ensure that our clients receive continuous support to keep their operations running smoothly.
Q: What are the payment terms?
A: The standard payment terms are usually 30% advance payment, with the remaining 70% payable before shipment. Other terms can be negotiated based on mutual agreement.
Q: How do you handle quality control?
A: Quality control is a top priority at SourcifyChina. Every machine undergoes rigorous testing and inspection processes to ensure it meets our quality standards before shipment. We also comply with international quality certifications.
Q: Can you provide references from previous clients?
A: Absolutely. We can provide references and case studies from previous clients to showcase the reliability and performance of our sugar packaging machines.
Q: What are the shipping options?
A: We offer various shipping options including sea freight, air freight, and courier services. The choice depends on your location, budget, and how quickly you need the machine delivered.
Q: Is there a warranty on your machines?
A: Yes, all our sugar packaging machines come with a standard one-year warranty. Extended warranties are also available upon request.