Sure, here are some frequently asked questions (FAQ) along with their answers for sourcing a chocolate wrapping machine from SourcifyChina factory:
1. What models of chocolate wrapping machines do you offer?
We offer a variety of models including semi-automatic and fully automatic chocolate wrapping machines. The models differ in terms of speed, capacity, and wrapping styles like fold wrapping, twist wrapping, and more.
2. Can I get a customization for the chocolate wrapping machine?
Yes, we provide customization options to suit your specific needs regarding size, wrapping material, and design features. Please contact our sales team for detailed customization options.
3. What is the lead time for delivery?
Typically, the lead time ranges from 30 to 60 days depending on the machine model and customization requirements. We will provide a more accurate timeframe upon order confirmation.
4. Do you offer after-sales service?
Yes, we offer comprehensive after-sales service including installation assistance, training, and technical support. We also provide spare parts and maintenance services as needed.
5. What are the payment terms?
Our standard payment terms are 30% advance payment with the balance payable before shipping. We accept payments through T/T, L/C, and other secure methods.
6. How do you ensure the quality of the machines?
All machines undergo rigorous quality control processes including material checks, performance tests, and final inspections before delivery. We adhere to ISO and CE standards to ensure the highest quality.
7. Can I visit the factory before making a purchase?
Yes, we encourage our customers to visit our factory. Please schedule an appointment with our sales team to arrange a visit.
8. What kind of warranties do you offer?
We offer a one-year warranty for all our chocolate wrapping machines. During this period, we provide free repair services for any manufacturing defects.
9. What are the shipping options?
We offer multiple shipping options including sea freight, air freight, and express delivery. The shipping method can be chosen based on your urgency and budget.
10. How can I place an order?
You can place an order by contacting our sales team via email, phone, or through our website. We will guide you through the order process and provide you with a detailed quotation.