Sure! Here are some frequently asked questions (FAQ) about sourcing a horizontal packing machine from SourcifyChina factory:
1. What types of horizontal packing machines do you offer?
We offer a variety of horizontal packing machines, including flow pack machines, pillow pack machines, and horizontal form fill seal (HFFS) machines. Each type can be customized to suit specific packaging needs.
2. What are the key features of your horizontal packing machines?
Our machines are designed for efficiency and reliability, featuring user-friendly interfaces, high-speed operation, durable construction, and compatibility with a range of packaging materials. Customization options are also available to meet unique requirements.
3. Can I get a customized horizontal packing machine?
Yes, SourcifyChina provides customization services to tailor the machine to your specific packaging requirements. You can specify dimensions, packaging material, speed, and other features.
4. What is the lead time for a horizontal packing machine order?
The lead time typically ranges from 4 to 8 weeks, depending on the level of customization required. We can provide a more accurate timeline once we have your specific requirements.
5. Do you offer installation and training services?
Yes, we offer comprehensive installation and training services. Our technicians will guide you through the setup process and provide training to ensure smooth operation of the machine.
6. What is the warranty period for your horizontal packing machines?
Our machines come with a standard one-year warranty that covers parts and labor. Extended warranty options are available upon request.
7. How do you handle after-sales support?
We offer robust after-sales support, including remote troubleshooting, on-site service, and readily available spare parts to minimize downtime and keep your operations running smoothly.
8. What are the payment terms?
We offer flexible payment terms, typically requiring a 30% deposit on order confirmation, with the remaining balance payable before shipment. Other terms can be discussed based on mutual agreement.
9. Can I request a sample or product demonstration?
Yes, we can arrange product demonstrations either at our facility or via video conferencing, and samples can be provided upon request to evaluate machine performance.
10. How do I place an order?
To place an order, contact our sales team with your specific requirements. We will provide a detailed quotation and guide you through the ordering process.